FAQ

Yes. A Security Deposit “SD” equivalent to the first month’s rental is required to be made with the first month’s rental payment upon booking. The SD will be refunded after a month from the check-out date to the individual or company’s bank account.

We regret to inform that we do not accept cash payment and payment needs to be made to confirm your booking. We accept bank transfer and credit card payments (fees may apply).

All bookings are under the non-cancellation and non-refundable policy

Changing of dates or room types is subjected to availability and fee top-ups if necessary.

We do not have a check-in reception counter/concierge at the property but we do have our hosts to meet and greet you on your first day of arrival and to ensure that everything is in place for you to have a comfortable stay.

It is available once a week, and our host will contact you to arrange the schedule.

High Speed WIFI is complimentary for use and the user ID and password will be sent to you in the welcome email few days prior to your arrival.

A fixed monthly utility allowance, which is typically sufficient to cover average usage in Singapore. Any excess usage beyond the allowance will be subject to additional charges.

Provided upon check-in with no replenishments thereafter.

Each unit is equipped with a washer, and drying racks are provided for your convenience.

There are no breakfast provided.

A parking fee applies, also subject to availability.

ST Residences Balestier does not allow pets.

You may contact ST Residences Operations team at the number given to you during check-in as different staff are in charge of different properties.